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退换说明(Refund policy)
韩品超市 / 2018-01-15

 

 

14天退换政策 (食品除外)

 

 

如果您收到的商品有任何不满意的地方,请在收到包裹14天内联系客服申请退换,除破损或超过保质期以外,其他个人原因退货邮费将由顾客承担。

以下商品不适用退换货:

食品类/保健品类/养生品类/鲜活易腐类商品 - 为保证食品安全,确保食品卫生和完整性,食品类商品如无质量问题,不可退换。请顾客在收到此类商品时仔细检查。若出现外包装破损、漏发、变质等问题,请立即联系客服提供相关订单号码及清晰图片。

 

 

退换注意事项

 

商品问题
如商品破损、错发、漏发或超过保质期等,请在收到包裹的14天内(逾期不予受理,请见谅),把商品受损、过了保质期、错发、漏发商品的清晰照片和您包裹内的整张订单信息的清晰照片发到客服, 货源充足的情况下,可按要求补发,否则将会以退款处理。

家用电器商品
14
天外至1年内,若商品有质量问题,顾客需要联系厂家客服申请免费维修。

退货流程
请在退货前先将退货申请发至我们的客服。如果退货申请是由于商品受损、过了保质期、错发等情况,请将您包裹内的整张订单信息和相关商品的清晰照片发给我们。 退货产生的费用将会根据实际情况由韩品或者顾客承担。如果在退货申请批准后的14个工作日内没有将商品寄回,退货申请将会被取消。

退款处理时间
我们在收到退货包裹后,将会通过邮件通知您并办理退款。退款需要5-7个工作日显示在您当时付款的银行账户上。对于声明未开封的商品退货,客服将在收到退回包裹后进行核查,一旦确认完好无损将办理退款。

 

RETURNS

 

----

 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 35 Peacock Lane Leicester, Leicester, LCE, LE1 5PY, United Kingdom.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 35 Peacock Lane Leicester, Leicester, LCE, LE1 5PY, United Kingdom.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

 

 

 

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